Contact Us
Have a question about your order, a product, or just want to say hello? We would love to hear from you. Reaching out is easy, and our friendly team is here to help make your experience with EMERALDSTORE a great one.
Whether you need help finding the perfect item or have a question about a recent purchase, we are always happy to chat. We know that every question matters, and we treat each message with the care it deserves.
How to Reach Us
The quickest way to get in touch is by sending us an email. We check our inbox regularly and work hard to get back to you as soon as we can.
Email: [email protected]
Visit Our Office
If you prefer to send us something by mail or just want to know where we are based, you can find us at our office in Austin, Texas.
Address: 1200 Commerce Park Drive, Suite 305, Austin, TX 78758
Our Hours
Our team is available during regular business hours to answer your questions and provide support. We are here for you Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time.
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
What to Expect
We know you are busy, and we respect your time. When you reach out to us, you can expect a thoughtful reply from a real person. We aim to respond to all inquiries within 24 to 48 hours. This gives us a chance to look into your question fully and give you the most helpful answer possible.
Thank you for choosing EMERALDSTORE. We look forward to hearing from you and helping with whatever you need.